RETURN POLICY


EXCHANGES

UNDERDOG offers exchanges as long as your item fulfills the conditions below:

1) Within 7 days of receipt
2) Packing slip available
3) Original condition and tags intact
4) Original packaging

Exchanges are only available for size of the same style. 

REFUNDS

We do not accept refund request for all items. 

FOLLOW THESE EASY STEPS TO RETURN AN ITEM FOR EXCHANGE:

1) Fill up the form below

https://goo.gl/forms/hSKrJnLfmOM0si0Z2

 2) Pack your items

Place the items in the original packaging together with the packing slip. Please be reminded that any item beyond the 7-day window can no longer be returned.

3) Shipping

If the reason for return is factory defect, then we will pay for the shipping fee.

If the reason for return is due to size replacement, you will be responsible for paying all the shipping fees.

To return your product, please ship it to: 
Name: Abigail G. Relova
Address: 72 C Narra St. Project 3, Quezon City

4) Look out for our email or text notification

We will notify you once the returned package arrives in our office. Please give us a week to process your exchange request.